Delivery & Returns

At Clarence Valley Seafoods, we strive to provide convenient and reliable delivery options for our valued customers. 

Delivery Summary

• Clarence Valley - Orders +$100*
• Free Delivery
• Clarence Valley - Orders Under +$100*
• $15 Delivery
• Outside Of Clarence Valley - On Demand
  * Order total refers to the subtotal amount after discounts and before taxes.

Delivery Details

• Clarence Valley Region: We offer free shipping on all orders over $50* to the Clarence Valley Region, which includes the areas of Iluka, Yamba, Maclean, Brooms Head, Grafton, Tully Morgan, Woody Head & surrounding suburbs in New South Wales. Enjoy the convenience of having fresh seafood delivered directly to your doorstep.

• Orders Outside Clarence Valley Region: We regret to inform you that we do not have the capacity to deliver fresh produce outside of the Clarence Valley. If you place an order for delivery outside these regions, it will be refunded.

• Flat Rate for Orders Under $50*: For orders within the Clarence Valley Region with a total value under $50*, a flat rate shipping fee of $10 will be applied to cover the cost of delivery.

Please ensure that you provide accurate shipping information, including a valid delivery address and contact details, to ensure a smooth and successful delivery process. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Returns Policy

At Clarence Valley Seafoods, we are committed to providing our customers with the highest quality seafood products. We take great care in ensuring that all orders are accurately fulfilled and packaged to maintain product freshness. Therefore, we do not accept returns unless the products delivered do not match the transaction made. If you believe that there is an issue with your order, please contact our customer service team within 24 hours of receiving your shipment to address the matter.

To facilitate prompt resolution, please provide us with clear and detailed information regarding the issue, including supporting evidence such as photographs or descriptions of the problem. Our customer service team will review your case and work with you to find a suitable solution.

Please note that any requests for returns or refunds made beyond the specified timeframe or without proper evidence may not be eligible for consideration.

If you have any further questions or concerns regarding our shipping and returns policy, please feel free to contact our customer service team for assistance. We are here to ensure your satisfaction and provide you with an exceptional seafood experience.